I had the opportunity to work with Joe McFadden when I bought my new 740li a few weeks ago. He did an outstanding job explaining all the highlights of my new car and projects a very professional image for your company. This is my second purchase of a BMW from Joe, and I continue to be a very satisfied customer.
Joe McFadden was extremely helpful and courteous. I was interested in purchasing a BMW as my last vehicle since I am "up in years" and he was very patient in helping me find a vehicle that was perfect for me. He explained everything about the purchase, about the automobile and about financing, in a kind and helpful manner. He even called to make sure I got home safely with my new vehicle. I would definitely recommend him to any prospective buyer. You are lucky to have such a valuable employee.
We picked up two cars on Saturday, February 25th - the 550i xDrive and 650i xDrive. The above-and-beyond service we received from Guy Accettura throughout the whole process sealed the deal. We were impressed with his knowledge and appreciated his thoroughness before and after the sale. Guy is much like the BMWs he sells - confident, efficient, full of integrity and exuding elegance. No need to flaunt, they just are. Two very satisfied customers drove off the lot Saturday morning and into the sunset.
We had a very positive car-buying experience last week. The staff stayed well past their scheduled hours to process the paperwork for our purchase, and we really appreciated that. Also, Darrel H. was excellent to work with. He is a genuinely nice person and that was extremely refreshing. He is a definite asset to your company and we wish him the best.
You did an outstanding job.
When my wife and I first walked in the dealer, we were greeted by Guy Accenttura. We found Guy to not only to be very professional and knowledgeable, but he turned out to be a sheer joy to work with. He was honest and forthright, and he is easily one of the best sales folks I have ever dealt with. Hats off to you for having such a dedicated professional. After that, we encountered David Bosco who ended up having to deal with us on all the paperwork associated with buying a new car. David made a potentially tedious task to be a fun and easy adventure...truly another quality individual. Then we needed some service on the car and I was quite pleased to find Randy Boomsma. We had some paint problems and a steering wheel problem that David went to bat for us, quickly gave us an appointment for when the parts came in and set us a loaner car for us. He just asked for a contact number. I realize your expectations are high, but you hit it out of the park with these professionals. I needed to let you know how happy my wife Marie and I are with these folks and to let you know that we will be buying our future automobiles from BMW of Orland Park. Congratulations of an incredible team.
Colleen Wright is an outstanding sales person and the service department, particularly Jason, is exceptional!
This is our second purchase from salesman, Guy Accetura, and he is by far the most pleasant, well informed and low pressure salesperson that we have ever dealt in buying cars over the last 25 years.
Guy was an exceptional salesman. He was very polite and helpful. I would be more than happy to purchase another vehicle in the future.
Louis was very thorough and with a lot of knowledge around the BMW brand, it was a good experience because of him.
First and foremost, we are so happy with our 550i! We have no regrets and that car is worth every penny! Tony was saying, "why did we wait so long?" He has a point. I'm glad that car was still there for us after almost a month later. It was meant to be! There is no other car out there quite like this one. It's so unique. It has everything I wanted plus more! I drive it most of the time but we are both happy with it and we also want to mention how happy we are to have found an Advisor like you. We have been to at least 4 other BMW dealerships and no one compares to the service and knowledge we received from you so we also would like to thank YOU! It truly was a win-win for us and the fact that you're only 5 minutes away is the icing on the cake.
Darrell was great!
It was a great buying experience. Joe was absolutely great!
The dealership, and Guy Accettura our sales advisor in particular, were very accommodating, answered all of our questions and did not display any high pressure sales tactics which we detest.
Overall, Gus was fantastic to work with!! I never felt pressured, and I thought he did the best he could to provide me with a fair price possible on the new vehicle and a fair value on my trade-in. Ultimately, I know that the dealership needs to make a profit, so I was pleased with the overall price point.
Colleen was wonderful from start to finish. The whole staff was patient and supportive, and we never felt pressured or manipulated in the way that most car dealers can be. We were thrilled with our experience, and especially are grateful to Colleen for her help.
Your dealership is an hour away from me. After my first visit I decided to go back and work with Joe Galante as opposed to the dealership that is a mere 8 minutes away from my office. Joe was great to work with and earned the business. I bought the car.
I am very happy with my purchase. Doug did a great job from start to finish. This was my 3rd car purchase and first Certified used car purchase. I had reservations about this but Doug did a wonderful job educating me and showing me the quality of BMW. I left confident in my purchase with no buyers remorse, for which I am grateful.
Job well done! Colleen made all the difference in the world with my car purchase with BMW of Orland Park. Colleen made a great effort to make sure all went well and she did a outstanding job and went the extra mile. BMW of Orland Park is very fortunate to have Colleen on board. I had an absolutely wonderful experience.
Gus Gertos was great! I would definitely recommend him to friends and family...and strangers too.
Having a loaner car available is a nice service that high end dealers should offer, and I appreciate that Orland BMW has cars available. Thank you OP BMW.
I had the best experience at the BMW dealer in Orland Park. Our salesman, Mr. Gertos, was the best ever. He was so helpful and considerate of all our needs.
I received outstanding attention by Colleen Wright. She's one of the reasons I keep coming back.
Thanks to Guy and BMW, I have been a loyal BMW of Orland Park customer for the past 9 years. Just downsized to the 535xi from the 750li. This will take some getting used to, but I love the way the car rides and handles. THANKS AGAIN FOR A VERY PLEASANT EXPERIENCE!
Our sales advisor, Joe McFadden, was outstanding!
Please let Guy Accettura and his boss know how impressed we are with them - I would never look at another car brand as long as they are selling for you. They are simply the best. My wife and I were overjoyed with the entire experience and I would personally appreciate you letting them know of my satisfaction.
Great service! A+
After considering three vehicles (Audi, BMW, and Mercedes-Benz) our decision was made on the merits of the vehicle and our salesperson's [Doug Panko] knowledge.
Thank you!! We have always bought from Chevrolet and we were impressed with BMW.
The salesman (Gus) and the entire staff did an excellent job, and I would definitely deal with them again.
I think Orland Park BMW is the only place that gives you that exceptional touch. That's why we keep coming back and are more than happy to recommend anyone to come get your car from them.
Guy at Orland BMW was excellent and answered all of my questions.
Mr. Luis Corral exemplified highly exceptional salesmanship that is reflective of the BMW brand. Mr. Corral was attentive to all details concerning the purchasing review and made me feel comfortable during the process. He was keenly knowledgeable on any questions addressed. In addition his warm personality was far more than I expected. He is truly a value added member to the team at BMW of Orland Park. I was extremely pleased with the service.
Louis Carroll was the most courteous/professional automobile salesman that I have ever worked with. Consider yourself lucky to have a person of his caliber working for BMW of Orland Park.
First, I would like to say that I have never driven or purchased a BMW before. Prior to purchasing this vehicle, I was very interested in purchasing a Lexus RX 350. At the Lexus dealership, we were extremely disappointed however. The salesman did not initially know the location of the vehicle and we waited several minutes for that. Second, the used vehicle was newly received by the dealership and was not yet cleaned and repaired when it was showed to us. When I spoke to the salesman on the phone, he assured me the vehicle was not owned by a smoker, but it did smell like smoke when we entered the vehicle. Third, when we inquired about the vehicle the next day, the salesman informed us that the price was incorrectly listed online and that the actual price was $2000 higher than the price listed online. That's when we began looking at BMW's. After a finding a vehicle online, I spoke with Luis Corral on the phone and arranged a visit to your dealership. Our experience in the sales process with Luis was outstanding- what a difference compared to the Lexus dealership! Luis was very knowledgeable, professional, and accommodating throughout the whole process. He was very straightforward and did not play negotiation games. He was very knowledgeable about the vehicle as well in comparing our vehicle to other vehicles listed online at other dealerships. He clearly exhibited that he appreciated and valued our business and went out of his way to answer our questions and meet our needs both during and after the sale and delivery was completed. Our experience was outstanding, and he made the process as easy and stress-free as possible. Bob Gors assisted with the sale completion and pick-up process and was exceptional in meeting our needs and answering our questions. Furthermore, after comparing our BMW to the Lexus, it was very apparent that the BMW's quality by far exceeded that of the Lexus. Because of the quality of the vehi cle and the superior sales process, we will most likely always purchase a BMW in the future. Moreover, even though we live about an hour from your dealership, we will certainly make sure that we will purchase our future vehicles from your dealership, as well as recommended it highly to our family and friends. Also, we will definitely ask for Luis again in our sales process. We are extremely happy and grateful that he made our purchase such a wonderful experience. ***Please be sure to inform the general manager and corporate office of the outstanding assistance these men provided us and forward our comments to them. This has been by far the best car-buying experience we have had, and we want to give credit to your staff's excellent work. They are the reason we intend to come back again. Thank you!
Our sales person was very good and explained everything in detail. Even offered to send someone to our house to pick up the car and leave us a loaner while it was being serviced.
We are absolutely, totally pleased & satisfied with the exceptional service you provided. And we are very much enjoying our new X3.
The staff at BMW of Orland Park treated me with courtesy and respect at each stage of the buying process. I look forward to dealing with them again the next time I need a car.
I believe that Dave Bosco definitely deserves a bonus or special award. He is very honest, open, diligent, patient, and hardworking. He is a breath of fresh air. He is a valued asset that BMW of Orland Park should appreciate.
We've had our 2005 BMW 525i for 3 years now, and from the day we purchased it, the Orland Park BMW dealership has been absolutely wonderful. It's only been in the shop for minor things, but the dealership takes care of everything with outstanding customer service and integrity. All repairs and arrangements are handled for you - it's great. I will never buy any other car, from any other dealer.
I received unbelievable service from your Orland Park store without any problems. Thank your Staff for making my purchase painless.
My mother purchased a BMW from Colleen about a year ago, and when we decided to buy one, she was the first person we thought of. Again, both she and Luis were wonderful in every way. I truly think that I will be a BMW customer for life!
The staff here is very attentive which is something that is lacking in some other BMW dealerships I have been to. Orland Park and David Bosco make me feel like my business is appreciated and that I have a continuing relationship with this dealership beyond the sales process, which is very important in today's economic and sales environment.