Customer Testimonials
Good service, the service dept walked me through the process and the cost. They provided a video of my car, in reference to the service I requested.
Good job overall. No more words to add, except try to reach the 15 word minimum
Professional, quick, courteous and friendly. I not writing a book this a good review. (minimum of 15 words) that is annoying.
Robert was great. He made sure that my requests were granted as asked. I will request hi For future services
I appreciate the professionalism and personal attention shown to me by Jason during my visit.
James was an awesome service rep! Kept me abreast and updated on the repairs to my vehicle.
Great dealership and service. I highly recommend them to everyone. They always take care of you
Always great and consistent service from the moment you arrive. Everyone is very welcoming and professional.
This service center is generally slow regardless of appointment time. Also? This was the third time I’ve waited 15+ minutes for my car to be brought around front after it was finished, because very few people can drive stick shift. James, however, was the best representative I’ve ever dealt with there. He was polite and honest and was very clear and transparent in his communication with me.
It is quite impossible to get out of this service center without spending thousands of dollars on routine maintenance. BMW far exceeds routine maintenance costs of other luxury brands. I would have never thought I would be saying this due to maintenance costs but I am heading back to Porsche.
We had a really great experience at Orland BMW! Victoria made the process super easy, responsive, honest, and went above and beyond to make everything come together smoothly. We’d definitely recommend working with Victoria.
Jordan was professional, courteous, and easy to work with during my appointment at BMW of Orland Park. He kept me informed throughout the process and made everything smooth and straightforward. I appreciated the friendly service and overall positive experience.
James Hatchett is really good. The service was performed on a professional and very precision.
Colleen White was especially helpful and attentive to my needs. I recommend her for her customer service.
To whom this may concern the service was great everyone was very nice and friendly that meant a lot
Great service but the loaner car was miserable and dirty from inside, it was not professional at all. Regarding to the maintenance, it is great but found some marks left here and there inside the car.
The service was performed on a professional and timely manor Jason the service writer was knowledgable and helpful.
Great customer service and sales experience. I strongly recommend this BMW location to everyone out there.
work was performed on a professional and timely manor Jason the service writer was knowledgable and helpful.
everything was taken care of quickly and efficiently and my car arrived on time to me
James Hatchett was an exceptional service rep. Since the day I met him to the day I picked up my car, he was so informative and pleasant. Also while having issues with the extended warranty company, he truly stuck with the issue and continued to push them to understand.
The customer service I received from Richard and the team was simply exceptionally helpful and friendly and they fixed my issue in a very timely matter
⭐⭐⭐⭐⭐
I had a great experience at BMW of Orland Park and wanted to specifically recognize Richard Pool for his excellent service. From start to finish, Richard was professional, knowledgeable, and very easy to work with. He kept me updated throughout the process, explained everything clearly, and made the entire experience feel smooth and stress-free.
One thing that really stood out was that I never felt pressured or brushed off — which can sometimes happen at dealerships. Richard genuinely made me feel like my time and concerns mattered. The level of communication and customer care was top-notch.
If you’re looking for ... Read More DealerRater - May 28, 2026
Always let you know what's going on with your car and the price and remind you when it time for a oil change
My experience and expectations with Zeigler BMW Orland Park have been nothing but positive. My X1 is treated well and so am I. Steve Anderson performed well in my recent visit to BMW for a tire issue. No complaints from my experience with Zeigler.
Service Advisor Dion provided exceptional assistance! I had to bring my car in for a warranty-covered issue, and he handled all the necessary arrangements with the warrnty company, ensuring my car was repaired and returned to me quite promptly.
It was Kemal Sen that "sold" me on BMW and my new car. Kemal made my purchase painless. He was informative and didn't use any pressure tactics. I felt comfortable and felt like I was being treated fairly. He went out of his way to make sure that I was satisfied with my purchase.
Everything went well, I was very happy with the service I received on yhe day of my appointment
STEVEN was very helpful attentive answered all the questions made me feel comfortable leaving my vehicle for service. I give him five stars for quality customer service and care.
It was good service. The only thing I didn't like was that I had to leave it for over four hours, and I was left without a car to get to work.
My appointment went well. Jordan was helpful and called the emissions office for me. He also verified that the OBD sensor was working. We have purchased multiple new cars with you and we look forward to more. Thank you.
Prompt kind services. Jason was very helpful. He quickly got me a ride home. He called fast with a status
I had a great experience working with Steven. He was very helpful, answered all of my questions clearly, and made sure I understood everything about my vehicle and the service being done. He was extremely professional, friendly, and kept me updated throughout the process. Excellent customer service overall.
Came in the other day looking at pre owned cars. Steven gave me a very competitive quote, and didn’t make me feel pressured to make a purchase that day. Will definitely be coming back soon!
Richard was clear and upfront about pricing for service which is appreciated. The long line to get in was confusing because I didn’t know at first to just leave my car outside to go inside to check in. A service attended going outside every 10-15 minutes to instruct may be helpful when the line is long.
Very courteous and always helpful and friendly. Love the service, always keeping me in the loop of what is happening.
As always, the Orland Park BMW team did a great job and is always friendly as well as customer focused. I especially like the videos they take of my car as it is being inspected.
Steven was great, he kept me updated throughout the whole process and was very easy and straight forward to work with. Paid $460 for a pre purchase inspection on a used car. Got a 4 minute video of the undercarriage (no pictures or any kind of digital visual inspection) Pricing was very steep but it is a BMW so what else to expect.
I, was very pleased, with my experience at Ziegler BMW Of Orland Park. My sales rep. Colleen Wright was very helpful & knowledgeable. I, was nervous in my purchase decision. Colleen helped me feel more confident in my purchase. I have the pleasure in enjoying my new car. Thank you, To the team of Ziegler BMW Of Orland Park.
Kegan is a man of his word! Dealers in Michigan only wanted to sell the new 2026 X3 at full MSRP, but Kegan gave me a deal so good that it made me look into flights. True to his word, he honored the exact OTD price we agreed on online with absolutely zero surprises on paper.
A lot of buyers would just use a generous quote like his as leverage to get their local dealer to match it. However, I chose to fly to Illinois instead because I believe true honesty and integrity in the car business should be rewarded.
Kegan ... Read More Google - May 16, 2026
Friendly staff…..Victoria, Mark and Sabastian. Efficient, knowledgeable and helpful.
From start to finish, Jason was professional Made sure that everything was taken care of and advise me of all the issues that need to be addressed in the future
Orland Park BMW dealer dealership is great! I appreciate the respectful and knowledgeable staff for making my car buyingexperience positive.
7:00 am appointment for an oil change and filter change, took 3 hours. Waiting 25 minutes just to get my car after the service was done. Bought wiper blades on my own, which I can replace, thought nothing of it to ask for the tech to toss them on, got charged $30. I would expect a higher level Of customer experience/service at a BMW dealership.
Very pleasant to deal with all the employees. The mechanics are Very good and Jason & Matt are the best.
What I was most disappointed in was that, although I was notified that I needed brake fluid and an oil change, I was not notified that my maintenance agreement benefits was expiring on April 29th. My work done was May 6th and I was told that no exceptions could be made regarding extending the deadline. That has left a bad taste in my mouth for BMW. Our other car is a Lexus and we would receive notice regarding the end of our service contract. I feel that is a better customer/client relationship. I feel BMW would like their customer ... Read More DealerRater - May 14, 2026
Cory was promoted to service manager at another Ziegler dealership, but Rob stepped in and took great care of our car and me.
Cory was promoted to Service Manager at another dealership. Rob stepped in and took great care of my car and me.
Steve provided great service and was very attentive and provided timely updates and valuable information
Jason J is amazing to deal with. Always great with communication and getting me in and out.
Dion was efficient, professional, and extremely knowledgeable about my M4. Very pleased with the analysis and thorough inspection. It appears that this dealership improves their service and technology every year.
He was so helpful and was able to meet my needs and I was inquired about helping getting a discount and he was able to
Jason is the perfect example of providing the best customer service for the ultimate driving machine. I’ve been a customer with Jason for years and he always goes above and beyond to make sure his customers are happy and treated fairly. If he has not been provided a raise lately this would be a great time to review.
Jason was very thorough and attentive from the moment I entered the dealership and during my service appointment
I had an excellent experience working with Issac. From start to finish, he was professional, knowledgeable, and genuinely helpful. His attention to detail and commitment to customer satisfaction really stood out. Issac went above and beyond, and I truly appreciate the outstanding service he provided.
I had such a wonderful experience with the service department at BMW of Orland Park today. I called because the right-hand middle seat in my X7 was stuck in the downward position, and Eddie immediately wanted to help and told me to come right in.
As soon as I pulled into the service entrance, Eddie did everything he could to help resolve the issue. It was such a relief to have the problem fixed the same day, and the customer service and kindness from everyone made the experience even better.
Thank you so much, Eddie and the BMW Orland Park ... Read More Google - May 7, 2026
Jason is an awesome advisor. He is very helpful and lade sure he stayed im contact with me about everything that was going on with my vehicle.
Receiving the car was an easy transaction. I was not aware of the timing, I got alerted when the car was in its way, but all ended great and I am enjoying the car
I would have given Jordan a 5 star, but I took a star off because he forgot to tell me his name upfront.
Thank you Jason for excellent customer service, professional , helpful and patient in explaining everything about my vehicle service.
I had an Issue with my X5 and called in to set an appointment and they were able to get me one that afternoon. When I dropped off, I was helped by Steven who was very friendly, helpful and thorough. He had great communication thru out my service and had my car ready for pick up in less than 24 hours. Overall had a great experience and would come back.
I give them second chance but they don’t worthy Costumer service is horrible Quick repair but skyrocketing price for it! This place in my opinion just cares about making money nothing else My last visit at this dealership
Always helpful and never pushy. Steve was absolutely fantastic. Quality work and quick service. Thank you!
Services were exceptional from all staff involved. I always have a pleasant experience with every visit
James is always courteous and very helpful every time I bring my car for service.
Kemal Sen was patient, understanding and informative and securing our new car. He made us feel comfortable with moving forward with our purchase and was very professional and kind. We would recommend him to anyone wanting to purchase a car.
I had spent months looking for the perfect vehicle and Joe McFadden provided exemplary service from the beginning to my journey to the day of car delivery. His patience and professionalism are to be highly commended. Will most certainly return again for future auto needs.
I showed up early for my appointment which I thought was 10:00 but it was in fact 2:00. Jason overheard my conversation with the girl at the podium and came right over and said it was no problem that he would take me early! He did not have to do that. It was my mistake! Excellent customer service!
James was knowledgeable, professional and courteous. He kept me updated on the status of my vehicle.
Chris was fantastic to work with and honestly the reason I chose to buy the car. He was never pushy, very real, and made the entire process feel easy. Car buying isn’t typically an enjoyable experience, but Chris made it genuinely pleasant from start to finish.
I recently brought my vehicle in for a minor repair and received truly 5-star service. Dion and Eddie were absolute gentlemen—kind, professional, and incredibly helpful throughout the entire process. They made what could have been a routine visit into a genuinely positive experience. I really appreciate their attention to detail and excellent customer care.
This facility is recently remodeled. It’s very nice and clean. The employees are professional and most are friendly.
Jason was amazing, explained the service well and answered all of my questions without being pushy or judgy! I really appreciate the timeliness of it as well
Jordan was a pleasure to work with and got the job done in a timely manner. Thank you. Keep up the good work!
Incredibly kind and generous with his time. I was worried about my vehicle and he immediately asked service to take a look. Super grateful for the assistance!
James customer service has been nothing less than exemplary. He’s the reason I return.
Just incredible service. Keep me in the loop every step of the way. Love the video showing all work done on car.
I brought my 330 in on 22Apr26 for oil change and break job and I was assigned to Mr. Richard Pool as my service advisor.
The communication was stellar; Rich sent a digital inspection report with a video so I could see exactly what was going on under the car. No pushy sales tactics or "emergency" add-ons, just honest, expert advice.
I had a meeting later that day, so I requested for a shuttle service round trip and Rich arrange Uber ride making it possible for me to attend the meeting while getting my ride fixed. Rich updated me ... Read More Google - Apr 27, 2026
Amazing dealership. Great service depart and sales team.
Steven was very professional and knowledgeable with his service. He informed me about all of my entitlements and the best options to purchase at the time that were most advantageous for me.
Overpriced bad customer service. I had to correct my service advisor twice about changing me too much. The correct pricing was printed on a board on the desk.
Great customer service
My experience with Kegan was exceptional, he was really calm and patient with me and I appreciate that.
Excellent service. Richard, my service advisor is the best! Everyone was great. Highly recommend BMW of Orland Park. Thanks
Great customer service!!! All questions were answered. Car was returned in a timely manner
Excellent service department!
Service department provides a smooth process, very professional and efficient, and work was done in time expected
Had a very positive experience with the service department. Diagnosed and repaired my vehicle very quickly.
Had a great experience with Chris at BMW. He was professional, helpful, and made the whole process smooth and stress free. He also helped take care of any vehicle imperfections.
Dion was uncommunicative- I was expecting a phone call to update me on the car, and he waited until 5:00 of the 3rd day my car was in to call me.
A simple oil change and visual inspection identified some serious issues, allowing me to have them repaired and not risk something much worse later. Thank you !
Jason, from the service department was great and helpful with me getting my vehicle in and out quickly.
Moe is the guy you want to deal with at Ziegler BMW. He was quick to reply, efficient, and went above and beyond. We easily worked out a purchase from out of state, which I've done with several other dealerships, and this was the smoothest transaction I've had. Moe will get it done and leave you feeling like your time was valued without the games. Great experience.
The best part of this dealership is the service and especially the service manager A+++
Had to wait 2 hours for an oil change. That's totally unacceptable. I'll think again when I go to buy my new B. M w as to what dealership to go to sincerely, michael kimmer
Great job and friendly people.
BMW of Orland Park strives to provide excellent customer service in everything we do. From our sales department, to our finance center, to our service center, you can feel confident that your entire experience with BMW of Orland Park will be nothing but exceptional. Read below to see why our customers rate us as a 5-Star Dealership.
Leave Us A Review